Telehealth WORKS!

We are now open and seeing clients in the office, but some of you may choose a telehealth visit as you continue to limit trips outside your home.  I have been doing telehealth visits for several months now and both me and my clients have been amazed at all we can accomplish remotely.  In general, telehealth is covered by insurance exactly as an office visit.   

Why should I schedule a Telehealth visit?

Even though I can't touch you, there are LOTS of things we can accomplish with a virtual visit:

*We can easily review and progress your exercises.

*We can look at ergonomics for those of you newly work-at-home folks, and help make working at a home office safer and more comfortable experience.

*We can progress your home rehab-based Pilates practice or freshen it up if you need some new inspiration or cues.

*We can do a virtual work out with me supervising your exercises, cueing and answering questions as you move.

*We can review and work on more comfortable ways to move: how to "bend" without bothering your back or neck.

*We can problem solve safer ways of moving for other newly-embraced activities (planting a "Victory Garden" or re-organizing your closets or aggressive Spring Cleaning, anyone?).

How does billing work for Telehealth?

For Patients with Blue Shield of California:

Visits will be billed and paid in the same manner and at the same rate (with usual co-pays and deductibles).

For Self-Pay clients: 

Visits will be billed and paid in the same manner.

For Out-of-Network Insurance Plans:

There is a lot of variability, and although Aetna, Cigna, Anthem and United Health Care have agreed to coverage for Telehealth visits, coverage can vary plan to plan for each carrier.  I would recommend verifying coverage via phone with your carrier, and I am willing to assist you in doing this.  Unfortunately, wait times have extra long as providers and patients scramble to get answers from insurers.

How are Telehealth visits being conducted?

I will be using a program called which is HIPAA compliant and more secure that other video-conferencing platforms.  

How do I set up a Telehealth appointment?

Just reach out to me via the office phone (415-747-8189) or my cell (415-272-3966) or send me an email ( with preferred dates / times and I will confirm.  I will need your email in order to invite you to my "waiting room."





Kathleen McDonough PT MA NCPT

224 Greenfield Ave

Ste 1

San Anselmo, California 94960